This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email Address
- Phone Number
- Billing and Payment Details
- Company/Organization Name (if applicable)
b. Non-Personal Information
- Browser Type
- IP Address
- Device Information
- Pages Visited and Time Spent on the Website
2. How We Use Your Information
We use the collected information for purposes including:
- To provide and manage our training and consultancy services
- To process payments securely (including via Zoho Payments or third-party providers)
- To communicate with you (service updates, confirmations, support)
- To improve our website and services
- To comply with legal obligations
3. Payment Processing
We use third-party payment gateways (such as Zoho Payments or its integrated partners) to process transactions.
- We do not store your full payment card details.
- Payment data is handled securely by certified payment processors.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience.
What Are Cookies?
Cookies are small data files stored on your device when you visit a website.
How We Use Cookies
- To remember user preferences
- To analyze website traffic
- To improve functionality and performance
You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality.
5. Sharing of Information
We do not sell or rent your personal information. We may share your information with:
- Service providers (payment processors, hosting providers)
- Legal authorities when required by law
- Business partners strictly for service delivery purposes
6. Data Security
We implement appropriate technical and organizational measures to protect your data from:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
However, no online system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent
To exercise your rights, contact us at the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Refund & Cancellation Policy
HSE Process Safety Academy LLP strives to provide high-quality training, consultancy, and professional services. This Refund & Cancellation Policy outlines the terms governing cancellations and refunds for payments made through our website or other payment channels.
I. Training Programs and Courses
Participants may cancel their registration at any time before the scheduled commencement date of the training program.
Refund Structure
| Cancellation Period | Refund Eligibility |
|---|---|
| More than 30 days before commencement | 100% refund (less applicable payment processing charges) |
| 16–30 days before commencement | 50% refund (less applicable payment processing charges) |
| 1–15 days before commencement | 25% refund (less applicable payment processing charges) |
| On or after commencement date / No-show | No refund |
Additional Conditions
- If a participant is unable to attend, a substitute participant may be nominated with prior written approval from HSE Risk Management Services Pvt. Ltd.
- All eligible refunds will be processed within 7–15 business days to the original mode of payment.
II. Consultancy Services
- Payments made for consultancy assignments, studies, assessments, workshops, or similar professional services are generally non-refundable once the project has commenced.
- If cancellation is requested before commencement of the consultancy service, any refund shall be subject to deduction of expenses already incurred and administrative charges.
III. Cancellation by HSE Process Safety Academy LLP
In the event that we cancel a training program or service for reasons within our control, participants or clients shall be entitled to either:
- A full refund of the amount paid; or
- Rescheduling to a future program or service date.
IV. Refund Processing
- Approved refunds will be processed within 7 to 15 business days from the date of approval.
- Refunds will be credited through the original mode of payment used for the transaction.
- Processing timelines may vary depending on banking institutions and payment service providers.
V. Non-Refundable Charges
- Payment gateway charges, bank charges, taxes, and other third-party transaction fees, where applicable, may be deducted from the refund amount.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
HSE Process Safety Academy LLP
Email: info@hseprocesssafetyacademy.com
Phone: +91 6358812659
Address:
SCO No. 356, 2nd Floor, CP Square,
TDI City, Sector-117,
S.A.S. Nagar, Mohali (Punjab), India